About the job
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
Responsibilities
- Transcription: How do we enable accurate speech-to-text and automatic speech recognition across 100s of languages? What infrastructure do we need to do this at low latency?
- Synthesis: How do we generate speech that is precise and matches each customer’s desired brand and style?
- Runtime: How do we adapt our agentic loop to accept real-time streams of audio, instead of just text? How do we ensure we handle interruptions, disconnects, and transfers reliably?
- Scaling: Build the infrastructure to enable Sierra to handle millions of calls a day.
- Telephony: Build real-time integrations to telephony systems and call centers to enable Sierra to pick up the phone, and make outbound phone calls, reliably.
Qualifications
Minimum
- A passion for being on the frontier of AI products.
- Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact.
- Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity.
- 4+ years hands-on experience building production products and systems.
- Experience and comfort to build and ship full-stack solutions.
- Degree in Computer Science or related field, or equivalent professional experience.
Preferred
- Experience building AI-powered products.
- A sharp eye for design.
- Experience with Go and Typescript.
- Experience building developer tooling, programming languages, or databases.
- Leadership experience on technical projects or teams.