About the job
We are seeking a Principal Program Manager to lead enterprise-wide AI strategy and transformation at scale. In this role, you will be the single-threaded owner of a multi-org AI adoption program, responsible for defining the vision, building the operating model, and driving measurable productivity impact through AI-powered automation and GenAI tool integration across a workforce of thousands.
Responsibilities
Define and own the end-to-end AI transformation strategy, roadmap, and operating model across multiple VP-level organizations
Build and lead a federated program structure (working groups, SPOCs, steering committees) that drives accountability while respecting distributed ownership
Design productivity measurement frameworks that quantify AI's impact — including throughput metrics, complexity weighting, automation categorization, and baseline methodology
Orchestrate the AI experimentation portfolio — connecting teams working on similar use cases, prioritizing investments, recommending scaling vs. sunset decisions, and synthesizing learnings
Drive 1P AI platform adoption strategy, identifying high-impact use cases, removing adoption barriers, and partnering with product teams to shape tool roadmaps
Lead executive communication — translating complex operational and AI impact data into compelling narratives for VP+ leadership through MBRs, QBRs, and strategic planning cycles
Establish the governance model for AI experimentation including security review pathways, responsible AI guardrails, and scaling criteria
Partner with analytics and data science teams to build dashboards and tracking mechanisms that provide real-time visibility into AI-driven efficiency gains
Inform annual planning (OP1/OP2) by synthesizing experiment outcomes, common problem statements, and solution extensibility into resource and investment recommendations
Serve as the cross-org "air traffic controller" — maintaining a bird's-eye view of all AI initiatives, identifying duplication, driving reuse, and ensuring initiatives sum to program-level goals
Qualifications
Minimum
7+ years of working cross functionally with tech and non-tech teams experience
7+ years of program or project management experience
7+ years of managing, analyzing and communicating results to senior leadership experience
Bachelor's degree
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Preferred
Experience delivering projects within scope, time, budget and quality
Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
Experience identifying opportunities to integrate AI solutions into products and services to drive business value