Senior Manager, PMT-ES, Amazon Connect Customer

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

• Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision

• Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered

• Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively

• Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set

• Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability.

• Create buy-in for product vision and roadmap both internally and across key partners

• Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal.

• Drive executive communications and alignment on strategy and vision.