About the job
We are looking for a Principal Technical Program Manager to organize, drive, and deliver Amazon-wide programs spanning multiple departments with visibility at the VP+ level. You should be passionate about Alexa+ – Amazon's most ambitious AI assistant – and energized by driving cross-department, cross-functional programs across distributed systems, LLMs, and critical infrastructure. This role requires perseverance, strong technical acumen, and exceptional collaboration skills to lead complex initiatives at scale across thousands of engineers.
Responsibilities
- Work directly with VP and key Alexa executives
- Drive the program strategy for large-scale, cross-organizational initiatives spanning Alexa, AWS, and AGI
- Own end-to-end delivery of programs that directly impact Alexa+'s core experience across distributed systems, LLMs, and critical infrastructure
- Establish program frameworks, governance models, and operating mechanisms that scale across thousands of engineers in multiple organizations
- Identify and resolve systemic cross-organizational dependencies, driving alignment across VP-level leadership when priorities conflict
- Define success metrics and accountability mechanisms focused on availability, latency, accuracy, cost-effectiveness, and operational excellence
- Influence technical architecture decisions to ensure programs are set up for long-term scalability and maintainability
- Communicate program status, risks, and strategic trade-offs to VP+ leadership; shape narratives for L10+ reviews
- Build and maintain program roadmaps that connect tactical execution to long-term organizational strategy
- Partner with engineering, science, and QA leadership to ensure technical solutions meet quality and performance bars at scale
Qualifications
Minimum
- 10+ years of engineering experience
- 7+ years of technical product or program management experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience managing programs spanning engineering department with complex cross-dependencies, concurrent workstreams, and VP/Director-level stakeholder management
- Experience actively participating in and driving architecture and design decisions (design patterns, reliability, scaling) — with the technical depth and engagement to challenge, contribute, and unblock rather than simply reviewing from the sidelines
- Demonstrated ability to decompose ambiguous, large-scale platform initiatives into executable program plans with clear milestones and dependency chains
- Knowledge about Cloud operations and Architecture at scale
- Strong understanding of AI/ML, LLMs, and agentic systems — with a track record of applying these technologies to improve team productivity at the program, process, or development level
- Strong written communication skills with experience authoring narratives, program strategies, and technical documents for senior leadership audiences
- Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent
Preferred
- Experience with device-side technologies: operating systems, device operations, OTA updates, firmware delivery pipelines
- Knowledge of capacity planning, forecasting, and infrastructure scaling
- Experience with language-side server architectures (NLU, ASR, TTS, or LLM inference serving)