About the job
The Alexa+ Devices & Services Design Group is seeking a Senior Conversational AI Experience Designer to create and shape conversational interactions that leverage the power of Alexa+. In this role you will define voice, tone, and language guidelines that shape how Alexa+ communicates with customers — creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.
Responsibilities
Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings
Translate business requirements into use cases and high-level customer experience requirements
Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies
Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces
Develop and maintain conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation
Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency
Work with product, data science, and engineering teams to assess and optimize new and existing features
Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback
Collaborate with other design team members on frameworks, processes, design systems, and best practices
Demonstrate leadership in driving design processes into the organization that help refine strategy
Identify and mitigate conversational risks including bias, toxicity, hallucination, and off-topic responses; contribute to guardrail design and topic allow-listing strategies
Qualifications
Minimum
Have an available online portfolio
Bachelor's degree or above in Computer Science, Human-Centered Interaction, Design, Statistics, Psychology or related fields
7+ years of professional work experience as a voice/conversation designer or similar UX-related role demonstrating great end-to-end design solutions and patterns
Preferred
Experience working in a fast-paced and ambiguous environment
Experience with advanced machine learning pipelines, model training and tuning
Experience leveraging voice or AI tools to create deliverables and boost productivity
Deep understanding and leadership on driving conversation design culture for organizations
Ability to extract complex concepts and quickly turn around sample interactions reflecting a range of options
Additional design skills in related fields, including prototyping multimodal interactions