About the job
We are looking for a Design Technology Manager to lead a team of Design Technologists focused on generative AI tools, creative workflows, and technical innovation for éShop.
This is not a traditional design production role. The team develops new ways to create content and customer experiences through AI-powered workflows, content generation tools, multi-model systems, quality gates, agent integrations, APIs, and connections with existing production platforms.
The manager will establish the structure, priorities, and operating mechanisms that allow the team to own work from concept through production. They will lead people, manage commitments, remove barriers, negotiate priorities, and guide technical decisions across usability, scalability, integration, governance, and operational readiness.
Responsibilities
Lead and develop a team of Design Technologists focused on AI tools, creative workflows, automation, and backend innovation.
Set priorities, manage capacity, and allocate resources across short-term delivery and long-term strategic goals.
Enable end-to-end ownership by removing blockers and creating structures for independent team delivery.
Partner with creative, product, engineering, science, operations, and platform teams to turn business needs into scalable solutions.
Manage scope, commitments, escalations, and technical tradeoffs across usability, quality, scalability, governance, and production readiness.
Establish clear workflows, service level agreements, operating mechanisms, and best practices.
Ensure tools integrate with existing systems and have plans for adoption, maintenance, measurement, and improvement.
Drive data-informed decisions by making customer outcomes, quality, and operational performance measurable and auditable.
Coach team members, support career growth, manage performance transparently, and build an inclusive and autonomous team culture.
Simplify processes, improve operational metrics, and ensure the team’s work receives clear visibility and recognition.
Qualifications
Minimum
Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
Bachelor's degree
7+ years of experience as a Design Technologist, Creative Technologist, or equivalent role building production-quality prototypes at the intersection of design and engineering
3+ years of people management experience, including hiring, performance management, and team development
Proficiency with AI and generative interfaces, node-based workflows, and agentic systems, with the ability to build functional prototypes using real model APIs and production data.
Demonstrated ability to work on large, ambiguous problems with limited guidance and deliver results
Preferred
Bachelor’s degree in design, computer science, engineering, human-computer interaction, or a related field, or equivalent professional experience.
Knowledge of multi-model systems, agent orchestration, evaluation frameworks, and human-in-the-loop review.
Familiarity with generative AI systems, image generation, video generation, LLM-powered interfaces, or agentic workflows
Experience working with workflow orchestration, system integrations, or backend service dependencies.
Familiarity with accessibility standards, design systems, and UX research integration
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.