Solutions Architect, Bedrock Customer Success - AWS Mantle

We are looking for a Solutions Architect to join the AWS Bedrock Customer Success Engineering Escalations and Engagements Team (CSET-ENE). This is a customer-facing role, and our engagements often occur at the most difficult points in a customer's journey with our services.

- Own technical investigations for assigned escalations and engagements: gather evidence, form and test a hypothesis, and drive to a defensible root cause rather than a plausible story.

- Reproduce customer issues to validate root cause and mitigation.

- Take a well-formed problem statement to the service team — with the data that supports it — and follow it through to a fix or a documented decision.

- Advise customers on current and planned architectures, best practices, and work-arounds to known issues, applying the trade-off reasoning behind each recommendation rather than reciting guidance.

- Author RCAs and customer wording that stand up to review with minimal rework, and apply the team's approved wording and terminology standards.

- Design, write, ship, and operate internal tooling in the team's languages (primarily Python; Rust and TypeScript in the Bedrock codebases we own).