About the job
At Prime Video, we’re redefining how the world watches entertainment. Our Trust & Safety team protects millions of customers and content creators globally, ensuring a safe, reliable experience. As an Automation Architect, you’ll drive the adoption of automation across our operations, bridging technical innovation with operational needs. You’ll architect solutions that scale content moderation, mitigate abuse, and empower our teams to deliver trusted and safe content to our customers.
Responsibilities
Orchestration Leadership: Champion the integration of AI/automation tools (e.g., Generative AI, intelligent workflows) into Trust & Safety operations. Translate technical possibilities into actionable strategies for operational teams.
Cross-Functional Collaboration: Partner with Data Science, Engineering, Product, and Legal teams to design solutions that balance speed, accuracy, and compliance.
End-to-End Solution Design: Own the architecture of AI-driven systems for content moderation, risk detection, and policy enforcement. Move from prototype to production at Amazon scale.
Operational Enablement: Drive the rollout of new tools, providing training, feedback loops, and iterative improvements to ensure adoption and value delivery.
Strategic Narrative Development: Create compelling technical narratives (BRDs, PRFAQs, white papers) that align with business outcomes (e.g., reduced moderation latency, improved accuracy).
Qualifications
Minimum
5+ years of program or project management experience
4+ years of technical specialist, design and architecture experience, or AWS Professional level certification
Experience leading and collaborating with a large cross-functional team
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Bachelor's degree or above in Computer Science, Computer Engineering, or related fields
Preferred
Orchestration and Automation Advocacy: Track record of driving automation adoption in operational teams.