About the job
As a Solution Engineer - AI Workforce for Copilot and Cloud Endpoint Teams, you will play a critical role in accelerating AI transformation by leading technical engagements that drive customer adoption of Microsoft 365 Copilot Studio & Agents and related AI-powered productivity solutions. This Solution Engineer role is divided into two sub-categories – Microsoft 365 Copilot and Microsoft Cloud Endpoint. Candidates will need expertise in one of those two areas. This role is deeply technical, responsible for owning the technical win strategy, delivering compelling demonstrations, and guiding customers through envisioning sessions that align their business goals and technical requirements.
Responsibilities
Develop foundational technical expertise in Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, or Microsoft Windows 365, Azure Virtual Desktop, Intune, Entra ID, and Cloud Native Management.
Support customer engagements by delivering demos, assisting with discovery sessions, and contributing to whiteboarding under the guidance of senior engineers.
Participate in competitive research and share insights with the team to help address common objections and blockers.
Assist in solution design by gathering customer requirements and supporting Proof of Concept execution with oversight.
Escalate technical blockers and customer objections to senior team members and product teams, learning how to navigate resolution pathways.
Collaborate with partners by sharing Microsoft training resources and supporting joint technical activities.
Qualifications
Minimum
Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical pre-sales or technical consulting experience OR a Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical pre-sales or technical consulting experience OR 3+ years technical pre-sales or technical consulting experience OR equivalent experience.
Preferred
Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience OR a Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience.
Expertise in Microsoft 365 Copilot (Agents, Copilot Studio, Microsoft 365 suite) or Microsoft Cloud Endpoint (Azure Virtual Desktop, Windows 365, Microsoft 365 suite).
6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.
4+ years of experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
4+ years of experience with developing and delivering customer demos/proof of concepts for productivity and collaboration-centric across competitive offerings.
Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).