Product Design Director, Commerce

Microsoft Commerce is building the shopping layer that spans Copilot, Bing, Edge, and partner surfaces — from the moment a shopper forms an intent, through discovery and comparison, to checkout and the experience that follows it. As shopping moves from browsing pages to conversational and agentic interaction, the patterns that govern it are largely unsettled.

We are seeking a design leader to own that experience and to lead the team that delivers it. The role is accountable for design quality, cross-surface coherence, and the development of the Commerce Design, Research & Content team. It reports to the VP of Product for Commerce and operates as a peer to the product pillar leads.

The central problem is trust. A shopper expresses intent in conversation, evaluates options they did not browse for, and acts on a recommendation they did not search for. Defining how those interactions work — and what earns confidence when a system acts on someone's behalf — is the substance of the job.

The successful candidate will have led design organizations in areas without established precedent, and will be equally effective directing design craft, developing managers, and representing design among senior product and engineering leadership.

Own the end-to-end design vision for Commerce across Copilot, Bing, Edge, and partner surfaces, delivering a single coherent shopping experience rather than three surface-specific ones.

Lead and develop a multidisciplinary team of four direct reports and their designers, spanning product design, content design, and user research.

Design the shopping experience for an agentic era: goal expression, guided discovery, recommendation, comparison, approvals, transparency, confidence, recovery, and purchase — establishing the interaction patterns where no settled conventions exist.

Partner as a peer with the product pillar leads for Consumer, Core Experiences, Business Enablement, and Platform, and represent design in roadmap and prioritization decisions.

Create experience coherence across Commerce surfaces, connecting discovery, comparison, checkout, and post-purchase into a single shopper journey rather than a set of independent surfaces.

Establish and maintain design quality standards, including design systems, content standards, critique, review cadence, and the operational practices that keep quality consistent across surfaces.

Champion responsible AI patterns that make automation legible, controllable, inspectable, reversible, and respectful of shopper intent.

Ground design decisions in research, experimentation, customer signal, and business context, and connect experience quality to measurable shopping outcomes.

Represent Commerce design to senior leadership, and to external partners in pitch and partnership conversations.