About the job
Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationships critical to the portfolio of clients charged with a layered defense for the United States. You will be a catalyst, willing to go deep, get technical, and drive change. You will manage customer relationships and partners as well as partner with our engineering team to solve Scale’s hardest problems. All of this serves an ultimate goal of delivering cutting-edge agentic AI to orchestrate portfolio management for defense of the homeland.
Responsibilities
Own customer relationships across the account, from senior government leaders and program offices to analysts and operational users
Build structured user-engagement programs that reach the operators and analysts using Scale’s products day-to-day
Work alongside customers to translate operational workflows and mission problems into well-defined AI and agentic workflow use cases
Lead cross-functional teams across engineering, product, operations, security, and government stakeholders to deliver on customer objectives
Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and other onsite activities
Drive adoption of Scale capabilities in operational environments, incorporating user feedback into product requirements and delivery priorities
Qualifications
Minimum
Active TS/SCI clearance
5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role
Demonstrated ability to build trust with both senior executives and hands-on operational users
Experience translating complex customer workflows into structured technical or product requirements
Strong technical fluency and the ability to hold credible conversations with engineering and product teams about AI, software systems, data, and agentic workflows
Excellent written and verbal communication skills, including the ability to communicate effectively with senior government leaders
Comfort working extensively inside secure facilities and air-gapped government systems
Willingness to travel 25–50% for onsite engagements, testing events, briefings, and customer meetings
Preferred
Prior military or civilian experience inside a Combatant Command, Numbered Air Force, Air Operations Center, Joint Intelligence Operations Center, or Intelligence Community agency
Experience deploying software into a live operational center or watch floor
Experience writing Product Requirements Documents and translating operator workflows into software requirements
Familiarity with Joint Planning, intelligence, targeting, integrated air and missile defense, modeling and simulation, or related mission areas
Experience supporting formal government test and evaluation events