About the job
Harvey is building the future of AI for legal professionals, and understanding our users is core to how we do that. We're looking for a strategic Research Operations Lead to join our research function — someone who is equally energized by running studies in managing our rolling research program, and building the systems that make research run well, such as procuring new tools, evaluating vendors and setting up cross-functional processes. You will be building the connective tissue between research, design, product, and our GTM functions during a period of rapid growth.
Responsibilities
- Design and implement end-to-end operational systems for research workflows — from intake and participant recruitment to insight synthesis.
- Own participant recruitment and panel management; build and maintain relationships with users, prospects, and legal professionals
- Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling: automated synthesis, AI repository and intake systems, and systematizing self-serve and rolling research to improves team velocity and institutional memory.
- Develop templates, intake processes, and educational documentation to help the team run studies faster and more consistently.
- Build scalable processes for budget and resource allocation, capacity planning, and project tracking.
- Define success metrics and reporting frameworks that give leadership visibility into team health, output quality, research velocity, and coverage gaps
- Identify where AI reduces friction in the research workflow — from recruitment to readout, and implement or build those improvements.
- Provide guidance, review and help coordinate rolling research schedules: Qualitative user interviews, usability tests, concept tests, often on tight timelines.
- Support repository of findings into clear, actionable reports for cross-functional team discovery and use.
Qualifications
Minimum
- 5+ years in operations, program management, or a similar role supporting design, research, or product teams in a technology environment
- Demonstrated ability to build processes and systems from scratch in fast-moving, ambiguous environments
- Experience early establishment of Research operations at a fast-growing company
- Strong ability to navigate complexity with legal, procurement and EPD + GTM teams for process development
- Strong cross-functional communicator with a track record of partnering effectively with creative, technical, and business stakeholders
- Deep familiarity with research operations, design operations, or how design and UXR teams function at scale
- Bias toward ownership: you take initiative, drive projects to completion, and maintain high standards without constant direction
- Proficiency in project management and collaboration tools (Notion, Dovetail, etc.) with a systems-thinking approach
Preferred
- Experience with UserInterviews, Sprig, ListenLabs, Lookback, or similar
- B2B or enterprise software research background
- Familiarity with legal workflows or professional services