Staff Machine Learning Engineer, Agentic Systems - Moveworks

ServiceNow
Mountain View, CALIFORNIA, US2026-02-06Full-time

About the job

As a senior software engineer on our “agent lab” Natural Language Understanding team, you will play an important part in our mission: to advance the frontier of work that can be entrusted to agents to perform reliably at scale. You will have the opportunity to contribute to the evolution of the Moveworks AI Assistant platform in several areas such as agent orchestration, sandboxed file systems and code execution, latency optimization, agent memory, LLM self-reflection and improvement, execution environment simulation, enterprise knowledge graphs, and multimodal I/O.

Responsibilities

Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word

Implement frontier AI algorithms and architectures and help productionize them at scale

Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences

Contribute to roadmap and help drive the evolution of engineering areas of growing scope and impact to create lasting value for all our customers

Hone your craft in writing robust, extensible, readable, and performant code

Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen

Mentor other engineers on the team in how to build, maintain, and evolve great software

Collaborate with machine learning engineers, learn from each other, and build world-class AI systems

Qualifications

Minimum

8+ years experience designing, building, and improving production systems, ideally at scale

Ability to think and communicate clearly about complex engineering problems and systems

Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence

Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java

Desire to ship at a startup pace with a high degree of ownership

Attention to detail

Drive to ship product improvements with production-grade code

Strong appetite for continuous incremental wins and completing challenging projects fast

High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Preferred

No preferred qualifications listed.