AI Product Strategy & Operation Senior Manager

ServiceNow
Santa Clara, California, US2026-08-31Full-time

About the job

As a key member of the Platform Strategic Operations team, you will contribute to a user-centered AI product strategy that dials into our customers' needs and product specificities and also supports key operating initiatives in cooperation with our cross-functional partners. Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.)

Responsibilities

Review business initiatives and intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends

Assist in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders

Conduct market assessments and review strategy focusing on market sizing, buy/build/partner assessments, and strategy

Oversee AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders

Qualifications

Minimum

Have at least 8-10 years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)

Have expertise and/or strong interest in the enterprise software/SaaS industry, ideally in the AI space

Have experience using quantitative skills to optimize Product Strategy and inform operational excellence

Have effective communication skills - both verbally and in writing and be comfortable in business and technical discussions

Have a track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members

Collaborate well and think on your own

Thrive at taking initiative and multi-task in fast-paced, often ambiguous environments

Preferred

Have experience working for or with established enterprise tech companies

Have worked in SaaS or PaaS product development, technical strategy, and product ops functions