About the job
As a Senior AI Agent Engineer | Federal at Moveworks by ServiceNow, you'll be responsible for making our strategic public sector customers successful with the Moveworks platform by accelerating product adoption and innovation across federal civilian, defense, and intelligence community engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering — with a deep appreciation for working hands-on with products, technical problem-solving, and architecting solutions.
Responsibilities
Partner deeply with federal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
Architect, design, and consult with federal stakeholders to develop high-impact AI solutions that leverage AI in novel and meaningful ways to solve mission-critical business challenges.
Integrate the Moveworks by ServiceNow Platform with enterprise systems (ITSM, HRIS, identity, knowledge sources) in a manner that is innovative, performant, and compliant with federal security and data-handling requirements.
Work closely with engineering and product teams on new product rollouts, and help drive product decision-making by synthesizing on-the-ground customer feedback, compliance requirements, and technical gaps unique to the public sector.
Serve as a trusted advisor to federal customers, providing strategic direction to help them overcome technical, organizational, and compliance obstacles, including upskilling agency teams to operate the product independently.
Generalize successful customer solutions into reusable templates and share learnings broadly across the team.
Qualifications
Minimum
U.S. citizenship required; eligibility to obtain and maintain a U.S. federal government security clearance (Public Trust at minimum; Secret or higher preferred depending on customer assignment).
5+ years of experience in a customer-facing technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer.
Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang).
Ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders.
Proven ability to work independently on ambiguous problems, choosing the right approach and driving results across complex, cross-functional efforts.
Willingness and ability to travel up to 25% of the time.
Preferred
Experience delivering technical solutions to U.S. federal government customers (civilian, DoD, or IC), or equivalent public sector experience.
Active security clearance (Secret, Top Secret, or TS/SCI).
Familiarity with FedRAMP Moderate/High, DoD IL4/IL5, ATO processes, and FISMA compliance concepts.
Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions.