About the job
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
**PLEASE NOTE** This role has a minimum of 2 days per week in a ServiceNow Office.
If you are unable to come into the office 2 days per week, please do not apply. Thank you.
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
The Opportu
Responsibilities
• Define and drive the product roadmap for securing agentic AI across internal systems and customer offerings
• Balance emerging AI threats (prompt injection, model extraction, data poisoning) with implementation realities
• Transform Red Team findings and security research into a prioritized, data-driven backlog
• Lead architectural reviews with deep expertise in agentic AI frameworks (LangChain, LangGraph), authentication patterns (OAuth 2.0, OIDC, MCP, A2A protocols), and LLM vulnerabilities
• Partner with Platform and Product Engineering PMs to embed AI security into development lifecycles
• Engage key enterprise customers on their AI security requirements
Qualifications
Minimum
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 15+ years in product management, product ownership, or technical product analysis within commercial software product companies. Or similar experience with education.
• 3-5+ years focus on Security, AI Security, or GenAI
• Hands-on experience with agentic AI frameworks and their security implications
• Deep understanding of authentication/authorization protocols and emerging AI-specific patterns
• Track record of shipping security products in collaborative, cross-functional environments
• Technical credibility - ability to read code, review architectures, and challenge technical decisions
Preferred
• Experience at an AI Security startup or leading AI security at an enterprise company
• Published research, blog posts, or conference talks on AI security
• Security certifications that demonstrate depth (CISSP, OSCP, SANS GIAC)
• Success turning skeptical engineering partners into security champions
• Program management experience driving complex, multi-team initiatives
• Exceptional communication - can influence both senior engineers and executives
• Data-driven decision making with strong product instincts
• Comfortable with ambiguity in a rapidly evolving domain
• Builder mentality - more interested in shipping solutions than writing reports