About the job
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. The Software Quality Operations (SWQOps) team is at the heart of enabling safe and successful scale-up into new international markets and incubating mission-critical, high-impact workflows. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.
Responsibilities
Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.
Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases.
Serve as the key link between AI/ML development and operational execution.
Design and implement robust quality control processes for both human and AI-generated outputs.
Act as the Subject Matter Expert for technical policies and guidelines in the new market.
Provide technical leadership and consultation to stakeholders to enhance our workflows and quality.
Qualifications
Minimum
BS/BA degree or 8+ years of relevant work experience in AV Software Quality Operations
Strong understanding of driving rules and regulations in European (London) metropolitan areas.
Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring.
Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics.
Ability to quickly learn and implement new concepts and utilize proprietary tools.
A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment
Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment
Preferred
Demonstrated strong execution with ability to drive outcomes
Demonstrated experience working with international and/or offshore vendor teams to drive global process standardization and quality
Basic SQL querying
Competency in LLM / transformer models, and / or ML for robotics domain experience
A greater focus on using your subject matter expertise for results analysis and direct customer consultation in the development of new and improved solutions
Self-motivated with basic skills in task planning and time management
Experience with project management or program management in a global, distributed environment