About the job
We're hiring a Senior Staff Software Engineer to own the engineering efforts across NVIDIA enterprise systems. You'll partner with IT leadership to transform reactive support into strategic, AI infused automated resolution systems and prevent problems before they occur, balancing speed, security, and an exceptional user experience for NVIDIAs.
Responsibilities
Design and implement agentic AI workflows using LLM-based agents, tool calling, RAG patterns, and orchestration frameworks. Push the boundaries of what AI-assisted operations can achieve.
Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS. Own the full stack from infrastructure to user facing tools.
Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times
Manage and troubleshoot Enterprise scale collaboration, productivity, AI and Infrastructure systems.
Trace and root cause complex, multi system failures. identify patterns in recurring tickets, and build automation or self-service solutions
Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities
Mentor team members on troubleshooting methodology and systems thinking
Qualifications
Minimum
Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience)
12+ overall years experience in SRE, Enterprise Support or Devops
Experience with SaaS, hybrid cloud, AI/ML environments
Experience building production grade agentic workflows (e.g., multi-agent systems and MCP servers)
Software engineering fundamentals with deep experience in building products and operating large scale systems.
Expertise in two or more backend languages such as Go, Python, or Java with a track record of owning complex production systems.
Full stack engineering experience, including building user-facing web applications and operational dashboards using modern frontend frameworks such as React.js, along with backend APIs and data pipelines.
Systems thinker who naturally traces dependencies, considers second-order effects, and asks "why did this break?" not just "how do I fix it?"
Strong incident management skills: triage, root-cause analysis, blameless postmortems, pattern recognition
Expert troubleshooting across Enterprise hybrid stack such as Jira, Microsoft,OS [Apple,Linux, and Windows], Infrastructure systems such as compute,, AI, and storage.
Preferred
No preferred qualifications listed.