About the job
We are looking for a highly motivated and experienced Staff Product Manager to join our team and build the future of our ecosystem. In this role, you will lead the strategy and execution for critical product pillars, shifting from manual workflows to 'done-for-you,' agentic AI experiences that customers can trust.
Responsibilities
Define the strategic roadmap for your domain, aligning product investments with business goals to drive growth and customer prosperity.
Lead the shift toward 'Autopilot' and agentic experiences, building systems that behave like high-performing admins while ensuring customers remain in total control.
Leverage AI to develop 'invisible compliance,' catch anomalies, and navigate UX challenges such as latency and hallucinations
Build AI-native workflows with a drive towards conversational AI interfaces
Rapidly iterate on UI designs, perform data analysis, and accelerate cross-functional delivery
Design high-quality, end-to-end product experiences across multiple products and domains, maintaining a high bar for product excellence and ease of use
Own the delivery of foundational experiences that define how customers interact with our agentic ecosystem through natural language conversations
Partner with engineers and designers to experiment and launch experiences that serve small and mid-market businesses with emerging AI technologies
Partner closely with Engineering, Data Science, Design, and Legal to facilitate trade-offs between customer experience and technical feasibility
Consult with teams across the organization to elevate the customer experience, managing dependencies and building shared understanding through data-backed storytelling
Scale your work to teams across the ecosystem, building reusable systems that serve many teams simultaneously
Take a data-driven approach to defining success metrics and prioritizing requirements, driving the business toward provable trust
Gather insights from customers, identify and test opportunities, and synthesize results to continuously refine product approaches
Create strategies and roadmaps based on data to inform product and platform investments needed to take our products to the next level
Qualifications
Minimum
5+ years of experience in product management, ideally within a world-class environment known for high complexity and technical excellence
Proven track record of delivering complex, user-facing features from concept to launch, with specific expertise in building AI-native workflows leveraging generative AI
Deep comfort with ML/LLM-powered automation, complex data pipelines, and evaluation loops; ability to engage meaningfully in architecture and design discussions
Strong understanding of conversational AI, including LLM-based interfaces, prompt engineering, and the unique UX challenges of generative AI products
Experience partnering closely with product development and design teams to facilitate trade-offs between customer experience and technical feasibility
Mastery of innovation frameworks such as Customer-Driven Innovation (CDI) and Design for Delight (D4D) to solve important, unsolved customer problems
Ability to turn customer pain into a durable execution plan, moving fast in ambiguity while building 'provably trustable' systems
Demonstrated history of taking on increasing responsibility, exhibiting clarity of thinking, and end-to-end ownership to deliver impactful results
Ability to think beyond a single feature to build reusable systems that serve many teams — a true systems thinker
Bachelor's degree in a technical field (Computer Science, Electrical Engineering, Statistics, Math, or a related discipline) is required to partner effectively with engineering
Preferred
Advanced degree or MBA is a plus