About the job
People and Places technology is shifting from system-driven workflows to agentic, platform-enabled execution. AI agents increasingly drive how work gets done. Most efforts to date have focused on automating low-value tasks; the larger opportunity is to reimagine — not simply optimize — how work happens across People & Places.
We are looking for a manager to lead this reimagination. This role owns identifying the highest-value P&P workflows to redesign, partnering with COEs and HRBPs on what work should look like in an AI-first model, and translating that into agentic workflow patterns enabled through HR Tech, T4I, and strategic vendor partnerships. This is the center of excellence for AI-driven People & Places transformation: the team defines end-to-end workflows, decision points, and employee and candidate experiences, then partners with HR Tech and the Agentic Builder team to bring them to life.
Success on this role is not just throughput. While this work is expected to drive a 3x productivity gain across P&P, the deeper measure of success is whether employees, candidates, and managers experience meaningfully better interactions with HR — faster and clearer where it matters, and invisible where it doesn’t need to be seen at all.
Responsibilities
Systematically identify and size the highest-value P&P workflows for agentic reimagination, prioritizing high-cost, high-demand functions such as HRBPs, TA, and employee support
Move beyond automating existing steps: define what work should be offloaded to agents, what remains human-led, and where judgment must stay with people
Build and maintain a prioritized roadmap of workflow redesign opportunities across People & Places
Partner with COEs, HRBPs, TA, Rewards, Talent, ER, Mobility, and People Analytics under a “build from the center, drive from the spokes” model — enabling, not gatekeeping, their own innovation
Define reusable workflow design methods, agentic solution standards, and governance pathways that COEs can adopt directly
Lead and integrate the merged Process & Experience Design team, combining the former Experience Solutions and Process Excellence functions into one cohesive capability
Qualifications
Minimum
8+ years of experience in business process design, experience design, product management, or a related discipline within HR, People Operations, or a similar function
Demonstrated experience leading teams through significant workflow or operating model transformation, ideally involving AI, automation, or agentic technologies
Strong working knowledge of core HR platforms (Workday, ServiceNow, Avature) and how agentic capabilities are being embedded within them
Track record partnering effectively with centers of excellence and HR business partners without direct authority over their roadmaps
People leadership experience, including integrating teams from different functional backgrounds (e.g., business analysis and experience design)
Comfort operating in ambiguity, translating strategic direction into concrete workflow designs and requirements
Preferred
No preferred qualifications listed.