About the job
Join our team as a Senior AI Agent Engineer and drive the development of intelligent agents that power enterprise automation. Leverage your expertise in LLM frameworks, agent orchestration, and production deployment to build scalable, high-impact solutions. Collaborate with cross-functional teams and shape the future of AI-driven business impact at Adobe.
Responsibilities
Build and fine-tune specialized AI agents for targeted customer experience use cases such as discovery, support, and lead qualification; Adopt agent-to-agent communication protocols and handoff mechanisms to enable cooperative task execution and delegation; Create reusable agent templates and modular components to accelerate deployment across business units; Track and improve conversation quality, task success rate, user satisfaction, and performance metrics; Implement learning workflows, including human-in-the-loop feedback and automatic retraining; Handle knowledge base updates, drift detection, performance degradation, and integration of new business logic; Manage agent versioning, testing pipelines (unit, regression, UX), and controlled rollout processes
Qualifications
Minimum
3–5+ years of experience in AI/ML engineering, NLP systems, or backend development; Strong proficiency with LLM frameworks (e.g., OpenAI APIs, LangChain, RAG pipelines); Experience building conversational agents or workflow bots in production environments; Familiarity with cloud platforms (AWS/GCP/Azure), REST APIs, Python, and containerization (Docker, K8s); Comfort with prompt design, vector databases, and memory handling strategies
Preferred
Experience with multi-agent frameworks or agent orchestration systems; Familiarity with observability tools, data labeling workflows, or synthetic data generation; Background in conversational design or dialogue management systems; Degree in Computer Science, Data Science, Engineering, or a related field