About the job
As a Principal AI Architect specializing in Agentic AI, you will design and oversee the development of intelligent agent systems for various industry verticals as part of Zoom AI Companion (AIC). Your architectural vision will directly shape the Zoom user experience through the creation of scalable, robust frameworks and system designs. You will establish technical standards for implementing novel algorithms that impact workplace efficiency and customer engagement across Zoom Revenue Accelerator (ZRA), Zoom Customer Experience (ZCX), and Zoom Virtual Agent (ZVA).
Responsibilities
Designing comprehensive system architectures for vertical Agentic AI applications, establishing technical standards, patterns, and best practices for autonomous agents.
Developing reference architectures and integration frameworks for AI solutions that enhance meeting experiences and enable seamless human-machine natural interactions within Zoom.
Architecting scalable systems leveraging large language models (LLM) and Agentic AI frameworks for production environments.
Leading cross-functional technical initiatives to ensure successful integration of Agentic AI solutions into Zoom's ecosystem, balancing innovation with practical implementation requirements.
Providing technical mentorship and architectural guidance to development teams and junior architects.
Qualifications
Minimum
Possess a Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Cognitive Science, or a related field
Have 10+ years of experience in machine learning architectures, neural network design, reinforcement learning systems, cognitive frameworks, and multi-modal AI integration across speech, vision, and language understanding
Have proficiency in AI-focused programming languages (Python, C++, Java) with proven experience architecting solutions using modern AI frameworks and libraries (PyTorch, TensorFlow, Hugging Face, LangChain)
Exhibit exceptional system design capabilities for complex AI problems, including the ability to architect scalable agent-based systems that balance technical constraints with business requirements
Showcase technical leadership and communication skills with experience translating AI concepts across technical and non-technical stakeholders and guiding cross-functional teams through AI implementation challenges
Preferred
No preferred qualifications listed.