About the job
As an Agent Product Manager at Sierra, you will partner directly with our engineers and public sector customers to build and ship AI agents that serve people across high-stakes, mission-critical interactions. These agents will help constituents navigate complex programs, complete important tasks, and get timely, trustworthy support while meeting the security, accessibility, and reliability standards government work demands.
Responsibilities
- Build enterprise-grade AI agents for government institutions
- Discover where agents can make the greatest impact through ground-up discovery with federal and state institutions
- Engage with customers at every level as a trusted advisor and hands-on partner
- Own outcomes from concept through production by translating mission goals into product strategy and roadmap
- Shape the platform and public sector roadmap by surfacing unmet needs and prototyping new tools
- Help build Sierra’s public sector business by partnering on market strategy and product investments
Qualifications
Minimum
- 5-7+ years of experience developing highly technical products
- Experience in Product Management or a similar product development role at or above the level of Senior Product Manager
- A passion for public sector work and a belief in the potential of our institutions to transform outcomes for the people they serve
- Comfort working directly with customers to understand their needs, navigate complex organizations, and solve real-world problems
- Experience crafting and tailoring messages for different audiences, including senior executives and public sector leaders
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent developments in AI
- Strong product judgment and a track record of driving ambiguous, cross-functional initiatives from discovery through launch and measurable impact
- A degree in a technical or related field, or equivalent professional experience
Preferred
- Experience building or deploying AI/LLM products, especially conversational or long-horizon agents, and familiarity with evaluation, retrieval, prompt engineering, or agent tooling
- Experience with government technology or working with public sector institutions, including an understanding of procurement, regulation, security, accessibility, and patterns of partnership
- A demonstrated track record of operating in ambiguity, for example as part of a founding team, a new initiative within a large organization, or a forward-deployed product or engineering team
- Some coding experience with React, TypeScript, and Go, or experience prototyping technical products directly with engineers
- An MBA or equivalent professional experience at the intersection of technology, operations, and strategy
- Past roles that involved working directly with end customers to influence software development