About the job
Build the Intelligence layer at Sierra. You’ll work on systems that analyze millions of agent interactions and generate insights that improve agent performance and customer outcomes.
Responsibilities
Build the Intelligence layer at Sierra. You’ll work on systems that analyze millions of agent interactions and generate insights that improve agent performance and customer outcomes.
Turn conversations into insights. You’ll build systems for analyzing, clustering, and exploring large-scale conversational data.
Enable evaluation and experimentation. You’ll design systems that allow us and our customers to measure agent quality and run experiments.
Develop learning systems. You’ll work on retrieval, ranking, personalization, and feedback loops that make agents more effective over time.
Qualifications
Minimum
A passion for being on the frontier of AI products.
Strong software engineering fundamentals and experience building production systems.
Experience working with data systems, analytics, or machine learning-driven products.
Motivation and high-agency to drive outcomes in a fast-moving environment.
4+ years hands-on experience building production systems or data products.
Degree in Computer Science or related field, or equivalent professional experience.
Preferred
Experience with retrieval, ranking, or recommendation systems.
Experience building analytics or data exploration tools.
Experience working with large-scale data systems.
Experience building AI-powered products.