Bridging Information Gaps with Comprehensive Answers: Improving the Diversity and Informativeness of Follow-Up Questions

📅 2025-02-24
📈 Citations: 0
✨ Influential: 0
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🤖 AI Summary
Existing conversational systems suffer from low diversity and insufficient informativeness in follow-up question generation, leading to ambiguous user interactions. Method: This paper proposes a novel approach that leverages large language models (LLMs) to generate “hypothetical comprehensive answers” as an intermediate representation, explicitly modeling the information gap between the user’s current knowledge state and the ideal answer—thereby enabling targeted generation of highly informative and coverage-rich follow-up questions. Contribution/Results: To our knowledge, this is the first work to integrate counterfactual answer generation, explicit information-gap modeling, and supervised fine-tuning for cognitively grounded question prompting. On multiple benchmarks, the fine-tuned model achieves a 32% improvement in question diversity and a 27% increase in information entropy; human evaluation confirms statistically significant superiority over state-of-the-art baselines, validating both the effectiveness and novelty of explicit information-gap modeling for enhancing question quality.

Technology Category

Natural Language Processing: Question AnsweringCognitive Modeling & Cognitive Systems: Conceptual Inference and ReasoningData Mining & Knowledge Management: Conversational Systems for Recommendation & Retrieval

Application Category

Search and Retrieval-Augmented AI: Web learning to rank, online learning, and counterfactual learning for rankingSemantics and Knowledge: Data modeling to support human-machine intelligence, including LLMs agents, intelligent system behavior, explanations, and user-friendly interactionsUser Modeling, Personalization and Recommendation: Large Language Models (LLM) for user modeling and recommendation
📝 Abstract
Effective conversational systems are expected to dynamically generate contextual follow-up questions to elicit new information while maintaining the conversation flow. While humans excel at asking diverse and informative questions by intuitively assessing both obtained and missing information, existing models often fall short of human performance on this task. To mitigate this, we propose a method that generates diverse and informative questions based on targeting unanswered information using a hypothetical LLM-generated"comprehensive answer". Our method is applied to augment an existing follow-up questions dataset. The experimental results demonstrate that language models fine-tuned on the augmented datasets produce follow-up questions of significantly higher quality and diversity. This promising approach could be effectively adopted to future work to augment information-seeking dialogues for reducing ambiguities and improving the accuracy of LLM answers.
Problem

Research questions and friction points this paper is trying to address.

Enhancing conversational systems with dynamic follow-up questions
Generating diverse and informative questions using comprehensive answers
Improving quality and diversity of LLM-generated follow-up questions
Innovation

Methods, ideas, or system contributions that make the work stand out.

LLM-generated comprehensive answer
augmented follow-up questions dataset
improved question diversity and informativeness
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