Scholar
Lauren Xiaoyuan Lu
Google Scholar ID: 1-k3etAAAAAJ
Professor of Business Administration
Operations Management
Global Supply Chain Management
Healthcare Management
Retail Operations
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Citations & Impact
All-time
Citations
1,500
H-index
18
i10-index
21
Publications
20
Co-authors
24
list available
Publications
2 items
AI Persona, Service Consumption, and User Intent Entropy: Field Experimental Evidence from an LLM Platform
2026
Cited
0
Agentic AI and Human-in-the-Loop Interventions: Field Experimental Evidence from Alibaba's Customer Service Operations
2026
Cited
0
Co-authors
2 total
Ulrich Doraszelski
Wharton School, University of Pennsylvania
Jian Chen
Professor of Management Science, Tsinghua University
