Scholar

Qian Chen

Google Scholar ID: FT_85GkAAAAJ

Smeal College of Business, The Pennsylvania State University.

Information SystemsMarketingBusiness AnalyticsTransportation Research

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Citations & Impact

All-time

Citations

800

H-index

8

i10-index

7

Publications

13

Co-authors

14

list available

Publications

2 items

When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations

2026

Cited

0

Psychological Mechanisms of Generative AI Discontinuance Intention among Chinese K-12 Teachers

2026

Cited

0

Co-authors

6 total

University of Minnesota

Professor of Statistics, The Pennsylvania State University

Kellogg Chair of Technology, Kellogg School of Management, Northwestern University

Professor of Management, Miami Herbert Business School, University of Miami

Postdoctoral Researcher, University of Pennsylvania

Associate Professor at Duke University