Published several papers in journals like Marketing Science, including 'Leveraging the Power of Images in Predicting Product Return Rates', 'Real-time Adaptive Randomization of Clinical Trials', 'Identifying Customer Needs from User Generated Content', and contributed to the Handbook of Marketing Analytics: Methods and Applications in Marketing, Public Policy, and Litigation.
Research Experience
Author or co-author of multiple research projects covering areas such as the application of large language models in extracting customer needs, supply side considerations when using conjoint analysis in litigation, the relationship between website browsing and product returns, and machine learning augmentation for product aesthetic design, among others.
Background
Kirin Professor of Marketing at the MIT Sloan School of Management. Research interests include machine-learning/artificial-intelligence applications, aesthetics in product design, customer needs from UGC, recommendation systems based on preference learning, etc.
Miscellany
Co-founder and former board member of Applied Marketing Sciences, Inc.; Co-founder and serves on the board of Hyper Morphing Technologies, Inc.